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Chatbots Customer Service: Improving Customer Satisfaction and Outreach

You’ve probably seen chatbots in action because they’re on all kinds of websites, from major retail chains to mobile service providers. And they are on a lot of different service business sites.

At first, you might think you’re chatting with a person. Usually, a popup appears with an image of an agent, along side a name. The “agent” asks something like, “May I assist you with anything?” Or, “Do you’ve got any questions?”

Chatbots use AI that’s often quite advanced to answer many user questions. The answers come from a F.A.Q. page and when the chatbot is unable to answer a question the user is prompted to leave a phone number of email address. Some chatbots even allow a live operator to take over and answer a question right in the chat.

Chatbots are quite advanced, and lots of of them can almost manage to fool users into thinking they’re chatting with a real person. This saves the company time and often helps a customer much faster than waiting for a callback. In fact, many people would rather get a quick answer than wait for a live operator.

Download a white paper explaining how chatbots can boost your business.

Word of Mouth Hosting and Marketing now offers chatbot programming to customers. From a simple chat to a complex customer experience, we can program the chatbot to assist your customers. In fact, we can offer you a free test drive to see if a chatbot will benefit your business.

Call us at 702-720-1932 if you are interested.